Renting & Buying
How do I make a booking?
I've made a request, now what?
How do I cancel a booking?
Do I have to Dry Clean the dress?
Dry Cleaning is either 'Included' or 'Not Included' in the listing price. If it's not included, it's up to you to Dry Clean or just wash the item.
What if I stain or accidently damage the item?
Hey, accidents happen! Especially on nights out. However, as in our T&C's, the Rentee is responsible for the Item during the rental period. So, you the Rentee shall bear all cleaning, repair or replacement costs. If things go south, the Renter does have the ability to take your bond so they can fix or replace the item!
How do I contact the owner?
Go to 'Bookings'
Click on their name
Is there a service charge to use the Girls Trade Marketplace
We dont charge you to upload an item but when you sell or rented out an item the seller is charged 7% brokerage fee, and the buyer/ renter is charged a 1.7% transaction fee.
When do I return the item?
On or before the 'return date'. In fact, try to organise the time, place or postage plans prior to picking-up/receiving the item!
After you return the item, the Renter will mark it as 'Returned' and you'll be able to 'Rate' each other out of 5 stars. It is extremely important to rate other users for future transactions!
Am I covered by buyer protection?
Our payment system Stripe call this charge back and yes, you're covered!
My booking or purchase won't go through
Double check with the provider to see if they have uploaded photo identification on their account. Our payment system will block any purchases if the provider hasn't uploaded or deleted their identification off their account.
Renters & Sellers
What should I list on the Marketplace?
Anything in your wardrobe! For renting we recommend designer dresses, suits, bridal wear, maternity, costumes, even accessories.
How much do I rent the item for?
The going rate, is around 30% of the RRP. Remember the cheaper the listing the more attention it’s going to get!
I have a Booking Request, what do I do now?
Price for the Rental;
Time when the Item shall be picked-up and returned;
Pick up and return location;
Any other Rental terms.
Who arranges Postage or Pick-up?
Who takes care of the Dry Cleaning?
That's totally your decision as the renter. Simply list your preference on your listing.
Who arranges Postage or Pick-up?
It is important you talk to the Renter or buyer and exchange details as well as Postage/Pick-up plans and Payment.
What do I do if the Borrower stains or damages my item?
Unfortunately, accidents do happen. However, as in our T&C's, the Borrower is responsible for the Item during the rental period. So, the Borrower shall bear all cleaning, repair or replacement costs. Therefore some Renters charge a bond.
How do I get more Rentals & Sales?
Our top performing Renters and Sellers use better quality photos. If you have a beautiful photo of you wearing the item, we recommend using that as the main photo! Linking you Instagram is also a great way to boost Rentals and Sales, other members will want to make sure you’re a real person!
When Doing Meet-ups
Check the item thoroughly and don’t hesitate to say something if there’s an issue with the Item! Always meet in a public place – Girls Trade Marketplace is a safe community, but always remember that meeting up with someone for the first time is akin to meeting a stranger, so be safe and bring a friend or family member with you if possible!
Can I edit a listing after it's posted?
Go to “My Listings”.
Click on the item you want to 'Edit'
Click the three dots above the Listing.
Click “Edit Listing”.
Should I 'Rate' the Borrower after the item is returned?
Is photo identification necessary?
We block any payments or booking requests to your account if you haven't uploaded any ID. We want to make sure the community is safe on the Girls Trade community so upload those ID's! Once uploaded your account will be able to recieve payments after a few hours.
How do I set up my Girls Trade account?
Upon launching the Girls Trade app for the first time, you will be prompted to either sign up or login with Facebook, or your email address. You can create your Girls Trade account by tapping either of these options.
Why is my account suspended?
What happens to my bond?
If the Renter uses a bond as security during the rental transaction and the item is returned in the same or better condition, the full amount will be refunded by Stripe (Girls Trade payment system). However, if the item is not returned in the same condition, the bond may be used to repair or replace the item.